Policy describes how we, kubak ( "we, "us" or "our") collect, store, use, process, retain, transfer, disclose and protect your Personal Information. This Privacy Policy applies to all users of our applications, websites (www.kubakgroup.com), services, or products ("Applications"), unless covered by a separate privacy policy. Please read this Privacy Policy thoroughly to ensure that you understand our data processing practices. Unless otherwise defined, all capitalized terms used in this Privacy Policy shall have the same meaning ascribed to them in the Terms of Use.
This Privacy Policy includes the following matters:
Personal Information We Collect Information that identifies or can be used to identify, contact, or locate the person or device to whom that information pertains ("Personal Information"). Personal information includes, but is not limited to, name, address, phone number, e-mail address, identification (government-issued identifier), vehicle information, photo, nationality, and phone number of our users and non-users in your mobile phonebook. Additionally, to the extent other information, including a personal profile and/or unique identifier, is associated or combined with Personal Information, that information is also Personal Information. The Personal Information we collect may be provided by you directly or by third parties (for example, when you register or use the Application, when you contact our customer services, or you otherwise provide Personal Information to us). We may collect information in various forms and for various purposes (including purposes permitted under applicable law).
Information Collected from You or Your Mobile Device Directly
- When you register and create an account with us using the Application you have to provide to us certain Personal Information, including your name and your phone number.
- If you are using the Application as a service provider, you have to provide us with additional Personal Information as part of the service provider onboarding process. This would include details of your vehicle (licenses, approvals, and other authorizations for you to operate the vehicle and to provide the transportation services), your insurance policy, and your bank account.
- When you use the Application, you have to provide us with relevant information as may reasonably be required by us in order for the Application to work, for example:
- If you are using the Application as a user, you will need to provide us with information as to the type of service you seek, and details as to the pick-up and/or delivery.
- If you are using the Application as a service provider, in order for the Application to work, you will need to provide us with the information on the services you are able to accept orders for at the time, details of your current status, and after an order for a service placed by a user is accepted by you as the service provider, you may need to provide us with other data that we need to manage the Application and ecosystem and to monitor overall usage of the Application.
- If you utilize and/or when a payment or transfer is made through the electronic money and/or electronic wallet facility provided by us, if you are the payer or sender, you will provide us with information relating to the utilization, payment, or transfer.
Information Collected Whenever You Use the Application or Visit Our Website
Whenever you use the Application or visit our website, we may collect certain technical data concerning your usage, such as the internet protocol (IP) address, information on web pages previously or subsequently viewed, duration of every visit/session, the internet device identity (ID) or media access control address, mobile advertising ID, and other device information, including information regarding the manufacturer, model, and operating system of the device that you use to access the Application or our website.
Whenever you use the Application or visit our website, certain information may also be collected on an automated basis using cookies. Cookies are small application files stored on your computer or mobile device. We use cookies to track user activity to enhance user interface and experience. Most mobile devices and internet browsers support the use of cookies, but you may adjust the settings on your mobile device or internet browser to reject several types of certain cookies or certain specific cookies. Your mobile device and/or browser would also enable you to delete at any time whatever cookies have previously been stored. However, doing so may affect the functionalities available on the Application or our website.
Location Information
Whenever you use the Application or visit our website, we will track and collect your geo-location information in real-time. In some cases, you will be prompted or required to activate the Global Positioning System (GPS) on your mobile device to enable us to give you a better experience in using the Application (for example, to give you information as to how close a service provider is to you). You can always choose to disable the geo-location tracking information on your mobile device temporarily. However, this can affect the functionalities available on the Application.
No Data Collected Without Consent
We want to assure you we do not collect any data without your knowledge or consent. Any Personal Information provided by you or collected by us as described above is solely for the purpose of providing you with our service or experience with the Application.
The Use of Personal Information We Collect
We may use your Personal Information collected for any of the following purposes as well as for such other purposes as are permitted by applicable law ("Purposes"):
Where you are a user, we may use your Personal Information:
- To identify you and to register you as a user and to administer, verify, deactivate, or manage your account as such;
- To facilitate or enable any verification as we may in our discretion, consider necessary before the service provider provides you with the services or before we register you as a user;
- To enable service providers to provide you with such of the services as you have requested;
- To process and facilitate orders and payment transactions made by you, including, where applicable, transactions made through any payment card or account available over the Application;
- To notify you of any transaction or activities that occurred within the Application;
- To communicate with you and to send you information in connection with the use of the Application;
- To notify you of any updates to the Application or changes to the services available;
- To process and respond to inquiries and feedback received from you;
- To maintain, develop, test, enhance and personalize the Application to meet your needs and preferences as a user;
- To monitor and analyze user activities, behavior, and demographic data, including trends and usage of the various services available on the Application;
- To send you direct or targeted marketing communications, advertisements, vouchers, surveys, and information on special offers or promotions.
Where you are a service provider, we may use your Personal Information:
- To identify you and to register you as a service provider and to administer, manage, or verify your account as such;
- To facilitate or enable any verification as we may, in our discretion, consider necessary before we register you as a service provider;
- To enable you to provide services to users;
- To process and facilitate orders and payment transactions made by you, for any services you have provided;
- To communicate with you and send you information in relation to the provision of your services, including to relay user orders to you and to facilitate your acceptance of such orders;
- To provide you with notifications and updates on the Application or changes to the manner in which services are to be provided;
- To provide you with a report in relation to the services that you have provided;
- To process and respond to feedback from users on the services which you have provided;
- To maintain, develop, test, enhance, and personalize the Application to meet your needs and preferences as a service provider;
- To monitor and analyze user activities, behavior, and demographic data, including trends and service provider responsiveness for the various services available on the Application;
- To send you direct or targeted marketing communications, advertisements, promos, surveys, and information on special offers or promotions.
Sharing of Personal Information We Collect
We may disclose to or share with affiliates and other parties your Personal Information for any of the following purposes as well as for such other purposes as are permitted by applicable law:
For the purpose of enabling a service provider to perform or deliver a service:
Where you are a service provider:
- Whenever required or authorized by applicable law (including but not limited to responding to regulatory inquiries, investigations, or directives, or complying with statutory or regulatory filing and reporting, and licensing requirements), for the purpose so specified in the applicable law;
- Where instructed, requested, required, or authorized by the government authorities, for the purpose as specified in the government policy, regulations, or applicable law;
- Where there is any form of legal proceeding between you and another party, in connection with or relating to the services, for the purposes of that legal proceeding;
- In relation to any verification as we or other third parties may consider necessary before the service provider provides you with the services or we register you as a user;
- In an emergency concerning your safety (whether you are a user or a service provider), for the purposes of dealing with that emergency;
- In a situation concerning your health or public interest (whether you are a user or a service provider), we may share your Personal Information with the government authorities and/or other institutions that may be appointed by the government authorities or have a cooperation with us, for the purposes of contact tracing, supporting government initiatives, policies, or programs, public safety, and any other purposes reasonably needed;
- In connection with any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company for the purposes of such a transaction (even if the transaction is eventually not proceeded with);
Where it is not necessary for the Personal Information to be associated with you, we will use reasonable endeavors to remove the means by which the Personal Information can be associated with you as an individual before disclosing or sharing such information.
Retention of Personal Information
Your Personal Information will only be held for as long as it is necessary to fulfill the purposes for which it was collected or as may be required by law. We shall cease to retain Personal Information, or remove the means by which the Personal Information can be associated with you as an individual, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the Personal Information was collected and retention is no longer necessary for legal or business purposes.
Please note there is still the possibility that some of your Personal Information might be retained by the other party, including by government institutions in some manner. In the event we share your Personal Information to the authorized government institutions and/or other institutions that may be appointed by the government authorities or have a cooperation with us, you agree and acknowledge that the retention of your Personal Information by the relevant institutions will follow their respective policy on data retention.
Information relayed through communications between users, service providers made other than through the use of the Application (such as by telephone calls, SMS, mobile messaging or other method of communication and collection of your Personal Information by our agent) may also be retained by some means. We do not encourage the retention of Personal Information by such means and we have no responsibility to you for the same. We shall not be liable for any such retention of your Personal Information. You agree to indemnify, defend and release us, our officers, directors, employees, agents, partners, suppliers, contractors and Affiliates from and against any and all claims, losses, liabilities, expenses, damages and costs (including but not limited to legal costs and expenses on a full indemnity basis) resulting directly or indirectly from any unauthorized retention of your Personal Information.
Data Security
Confidentiality of your Personal Information is of utmost importance to us. We will use reasonable endeavors to protect and secure your Personal Information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. However, we cannot guarantee that unauthorized access, whether internal or external security, will be prevented.
Enhanced Location Tracking and Usage of Location Data
In addition to the Location Information described above, we may collect, track, monitor, and process your precise and approximate location data when you use the Application, whether you are a user or a service provider. This may include real-time GPS location, background location data (where permitted by your device settings and applicable law), IP-based location, Wi-Fi access points, cell tower information, and other technologies capable of determining your geographic position.
We may collect location information:
- While the Application is actively in use;
- In the background (subject to your device permissions);
- During a service request, service fulfillment, and for a reasonable period before and after such service;
- For safety, fraud prevention, dispute resolution, quality assurance, operational analytics, and regulatory compliance purposes.
Your location data may be used for the following additional purposes:
- To match users with nearby service providers;
- To improve routing, navigation, and estimated time of arrival (ETA) accuracy;
- To enhance service efficiency and user experience;
- To ensure safety and security of users and service providers;
- To detect, prevent, and investigate fraud, misuse, or unauthorized activities;
- To support customer service, dispute handling, and incident investigations;
- To analyze service demand patterns, coverage, and performance;
- To comply with legal obligations or lawful requests from government authorities.
We may share location data with:
- Service providers involved in fulfilling your requested service;
- Affiliates, contractors, and technology partners who assist in operating the Application;
- Government authorities or regulatory bodies where required by applicable law;
- Emergency services where necessary for safety purposes.
Location data may be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for safety, legal, tax, accounting, regulatory, fraud prevention, and dispute resolution purposes. You may control or withdraw location permissions at any time through your device settings. However, disabling location services may limit or prevent certain features or functionalities of the Application from operating properly. By using the Application and enabling location services, you expressly consent to the collection, use, processing, storage, and sharing of your location information as described in this Privacy Policy and in accordance with applicable laws.
Access and Correction of Personal Information
You may request to access and/or correct your Personal Information in our possession or control by contacting us. We reserve the right to refuse your requests to access and/or correct your Personal Information in our possession or control if permitted under applicable law. For follow-up or more information on this Privacy Policy or our practices concerning Personal Information, please contact us at:
info@kubakgroup.com
Contacting Us
We will respond to all questions or concerns as promptly as possible.
By accessing or using the App, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy and our collection, use, disclosure, and processing of your Personal Information in accordance with this Privacy Policy.
Call Center for Customer and Driver Support in Sulimaniyah: 964(773) 0797475.
Call Center for Customer and Driver Support in Erbil: 964(750) 1394042.